Operation Management Chapter 1

Pada Chapter 1 ini pembahasan difokuskan pada "Operations and Productivity". Secara global berikut outline dari Chapter 1, Operation Management 8th Edition, HEIZER.

1. Global company profile; Hard RockCafe.
2. What is Operation Management?
3. Organizing to Produce Goods and Service.
4. Why study OM?
5. What Operation Managers Do?
6. The Heritages of OM.
7. Operations in the service sector.
8. Exiting new trends in Operation Management.
9. The Productivity challenge.
10. Ethic and social responsibility.

File dalam bentuk ppt dapat didownload dengan link d bawah ini:

1. Operation Management Chap 1 - Mc Graw Hill.
2. Operation Managemen Chap 1 - Heizer.